At DIMO, we take pride in offering aftersales services of the highest standards for all our customers. Our experienced Customer Support Engineers will always be ready to visit for any requirements in product support services irrespective of location or time of year. We add value locally on top of our international partner’s warranty, which means that the warranty is enhanced to cover all possible areas making it more meaningful and comprehensive. Additionally, our customized service agreements will ensure that your equipment will be looked after exceptionally well, so that the investment you make today will continue to perform to its true potential.
The after-sales service division consists of a team of specialized customer support service engineers in order to support customers with the greatest commitment. The team is available to provide technical and product support over the phone, online or by inspecting the site as and when customers require any assistance. Customer support also includes providing estimations and proposals to suit the varied customer repair requirements together with the most economical solution for the customer.
After-sales service engineers professionally guide the customers through preventive maintenance to increase the machine’s lifetime as well as to reduce downtime of the machine. DIMO also offers customers with periodical services ensuring that the quality of the equipment is maintained as per the manufacturer’ standards. Furthermore, DIMO offers service agreements for customers who manage a large fleet of machinery; while also taking care of conducting the periodic maintenance when needed and attending to customers’ inquiries, with utmost priority. This aims to ensure that the machine has a higher productive period leading to a reduced downtime of the machine.
DIMO conducts insightful trainings to the machine operators and other technical individuals in the form of onsite trainings and in-class-room sessions. These trainings are conducted by our experienced customer support service engineers. Conducted periodically, these trainings strengthen the operators’ or customers’ knowledge of the product and participants will be educated on effective machine operations, daily checks, fuel-saving tips, and safety operation procedures.
DIMO has a well-established and streamlined network of spare parts supply from all around the world, which guarantees that the best quality, branded, and reliable spares will be delivered to the customers in a timely manner. DIMO has been awarded the authorized dealership for the spare parts of the equipment sold.
The DIMO service team consists of an expert pool of engineers, technicians and highly skilled mechanics who are well-equipped with standard and advanced tools to conduct the repairs according to the manufacturer’s standards. Our experienced service team is cable of undertaking jobs of any capacity from changing a filter to overhauling an engine of any model as per the manufacturer’s standard. The team also carry out special projects such as erection of tower cranes, dismantling batching plants and commissioning of machinery as well as automated car parking systems.
